I've been tasked with a couple projects, and am totally new to LANDesk. The first is to sort by Last Scan, and try to figure out why certain machines haven't communicated for several months. I've been messing around with ping and nslookup, but that hasn't really told me anything useful, I don't think. Any way to troubleshoot these without finding them physically?
The second project, is finding computers that are out of compliance and then finding out why. Which can obviously range from simply needing a reboot, to some kind of network communication error, or a problem with the patch file or download itself. Any recommendations on how to troubleshoot this problem, particularly once you know rebooting isn't the issue?