We try to stay current be deloying the latest java updates whenever they are released. However there has been a bevy of obstacles we've had to over come.
Issues
- Older versions of java required by some users for certain websites and programs
- Java installs fails if user is logged in and has a Java app open.
- Multiple older versions of Java remain
- After Java patch "successfully" installs some users get error messages after logging into Accellion. Accellion uses a java applet to upload files.
Resolved but alway looking for a betther way
- Added registry key to machines that required older java version. Created a Custom definition to install latest Java version on machines that did not have the registry key
- Defer repair to after user is logged off
- Run uninstall batch job to remove old version of Java
Unresolved Issue
We have not been able to find a solution as to why some machines refuse to work with Accellion after java has been updated. This has been an issue with every update since 6 update 13. The user will have one of three errors after accellion login, IE window crashes, C++ error or the browse button does not function. The problem appears to be profile specific as other users can use Accelion on the affected machine. To manually resolve the issue we must, remove java, delete the users sun folder from their profile, restart and install java logged in as admin. Also giving the affected user temporary admin right and installing java seems to resolve this till the next update.
Does anyone have any suggestion on how we can improve this proces and resolve our Java\Accellion errors?
Thank You
Jeff